Mental Health First Aid at Work
Everyone Can Make a Difference
Mental Health First Aid at work is about recognising when someone may be struggling and knowing how to respond with kindness, confidence and compassion.
You do not need to be a therapist or have all the answers. Often, one of the most valuable things we can offer another person is our time — noticing that something has changed, asking how they are, and genuinely listening to the answer.
This resource introduces a simple five-step approach: Approach, Listen, Support, Guide and Follow Up. It encourages us to create a safe opportunity to talk, listen without judgement, offer reassurance, help someone access appropriate support and remember to check in again afterwards.
Mental Health First Aid is not about diagnosing someone or trying to fix what they are experiencing. It is about helping someone feel seen, heard and supported while recognising when professional help may be needed.
A Few Encouraging Tips From Me
One thing I have learnt through supporting people is that you don't need the perfect words. Sometimes we become so worried about saying the wrong thing that we say nothing at all.
Try starting simply:
“I've noticed you don't seem quite yourself lately. How are you doing?”
Then give the person space. Don't rush to fill silences. Some people need a little longer to find the words for what they are experiencing.
Remember, too, that listening doesn't always mean finding a solution. A person may simply need somewhere safe to say, “I'm not coping very well at the moment.” Being able to say that without judgement can be incredibly important.
A few things I would encourage you to remember:
- Notice the small changes. Withdrawal, tiredness, irritability, struggling to concentrate or changes in someone's usual behaviour can sometimes tell us that something isn't quite right.
- Ask twice when it feels appropriate. We often automatically answer “I'm fine.” A gentle “Are you sure? I'm here if you want to talk” can open the door.
- Listen more than you speak. You don't have to compare experiences or immediately offer advice.
- Don't underestimate a small check-in. A cup of tea, a quiet conversation or a message the following day can remind someone that they haven't been forgotten.
- Know your boundaries. Supporting someone doesn't mean carrying everything yourself. Encourage professional support when it is needed and look after your own wellbeing too.
A Message From Me
I believe workplaces can become healthier when we make it normal to talk about mental health in the same way that we would talk about physical health.
You may never know how much difference a simple conversation has made to somebody.
You don't have to fix them.
You don't have to have all the answers.
You just need to be willing to notice, listen and care.
Sometimes that is where support begins.
Until next time, give yourself — and others — Space to Breathe.
Maggie
Space to Breathe Therapy
